• Refund requests are subject to Admin’s approval and only our VERIFIED customers can request for a refund.

 

  • You cannot request for a refund once your e-Wallet has been funded however, you will need to place a sell order immediately to the company.

 

  • If the purpose of your transaction(s) and or source of funds used for transaction(s) are restricted or prohibited by applicable anti-money laundering policy, we shall refund,report and disable the user immediately.

 

  • Jiffyex.com ensures that all orders are settled within 3 hours except we experiencing technical challenge(s). long queues, customer’s verification process, bank transfers, or any other unforeseen circumstance(s).

 

  • When an order is placed and we are unable to meet up the demands due to unavailability , confirmation and or other personal reasons, after 72 hrs, We shall refund 100% the payment however,the customer needs to contact our support for the refund.

 

  • All requests for a refund or dispute takes between 3-5 working days to be processed, during this duration the customer reserve the right to cancel the refund appeal or the dispute providing in details reasons for the cancelation and may require documentation.